As a customer, you have the option to choose the delivery option that works best for you. The option that you choose and the destination of the order determines the cost of your delivery. All delivery times are dependent on product availability.


Payment Options

We accept few credit cards using secure PAYPAL payment gateway. Customers should note that all prices quoted are in Singapore Dollars (Goods and Service Tax only applies for local delivery). Besides PAYPAL, we also accept bank transfer via POSB and DBS banks account only.


Stock Availability

We cannot guarantee that every title offered for sale online would actually be delivered right away as inventory can change significantly from day to day. In a rare case, a title may be in stock when you place your order and sold out by the time your order is processed. However, for any title which you place an online order and is found to be sold out at the time of processing; we will inform you by email & remove off the title from your order.


Order History

You may check the order history at any time by signing into your account and clicking on "Personal Orders". Order history will be displayed for you, including order date, number of titles & quantity and payment status. Once payment has been received, you will normally receive your order within 3 working days. By clicking on "Order Number," you can see all details for that particular order and it can also be printed for your records.


Cancel or Modifying an Order

We strive to meet customer demands for prompt service and delivery. To facilitate this goal, we process and deliver orders throughout the day. Unfortunately, there is no way for us to cancel or modify an order once it has entered the fulfilment process


Collection Methods and Rates

Collection PointCharge
Home/office delivery Yes, please login to our website to find out the rate
UltraSupplies at Block 1, Level 2
Ngee Ann Polytechnic
Block 5 #01=08
535, Clementi Road
Singapore 599489
Nil
UBS Library Services Pte Ltd
Block 1008 Toa Payoh North
# 03-18
Singapore 318996
Nil


Acceptance of Goods

Please take note for items that are supposed to be collected at UltraSupplies at Block 1, Level 2, it is to be done within 7 working days from the date of purchase. Otherwise, items shall be collected at UBS Library Services office. For any return or refund claims, it shall be carried out at UBS Library Services office during office hours ?Monday to Friday (excluding Public Holidays); 8.30am to 6.00pm.


**The above information is subjected to change without prior notice.