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The Telephone Skills Coaching Manual:22 Sessions For Working With Individuals And Small Groups
by Cochrane, Pat
Edition: 1st
Publish: Sep 2018
ISBN-13: 9781138738065
ISBN-10:1138738069
Status:Not yet published

Price: S$204.93

Book Description

This title was first published in 2003: A collection of activities, worksheets and job aids for coaching and developing individuals and teams on all a
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This title was first published in 2003: A collection of activities, worksheets and job aids for coaching and developing individuals and teams on all aspects of using the telephone in business. Volume Two focuses on outbound calls.
Training For Financial Awareness:developing Essential Skills
by Bolton, Mike | Singer, Chris
Edition: 1st
Publish: Sep 2018
ISBN-13: 9781138732285
ISBN-10:1138732281
Status:Not yet published

Price: S$204.93

Book Description

This title was first published in 2002: A collection of activities and exercises for learning about finance and practising financial skills. The colle
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This title was first published in 2002: A collection of activities and exercises for learning about finance and practising financial skills. The collection uses a developed case study on which all of the subsequent activities are based.
Flexibility At Work:balancing The Interests Of Employer And Employee
by Reilly, Peter
Edition: 1st
Publish: Sep 2018
ISBN-13: 9781138728820
ISBN-10:1138728829
Status:Not yet published

Price: S$149.04

Book Description

This title was first published in 2000. Flexibility at Work shows you how to obtain the business benefits of flexibility whilst addressing the needs o
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This title was first published in 2000. Flexibility at Work shows you how to obtain the business benefits of flexibility whilst addressing the needs of both employer and employee. Peter Reilly breaks down flexibility into five different types, from functional through to financial. He introduces a model of how mutual flexibility might be developed and the preconditions necessary to make it successful. Along the way he cites much evidence of how employers are introducing alternative working arrangements that provide benefits to both parties. Flexibility can reduce costs, improve quality and service, increase productivity, hedge against change, and meet supply needs.
Executive Decision Synthesis:a Sociotechnical Systems Paradigm
by Tang, Victor | Otto, Kevin | Seering, Warren
Publish: Sep 2018
ISBN-13: 9783319630243

Status:Published

Price: S$183.98

Book Description

This book provides a practice-driven, yet rigorous approach to executive management decision-making that performs well even under unpredictable con
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This book provides a practice-driven, yet rigorous approach to executive management decision-making that performs well even under unpredictable conditions. It explains how executives can employ prescribed engineering design methods to arrive at robust outcomes even when faced with uncontrollable uncertainty. The book presents the paradigm and its main principles in Part I; in Part II it illustrates how to frame a decision situation and how to design the decision so that it will produce its intended behavior. In turn, Part III discusses in detail in situ case studies on executive management decisions. Lastly, Part IV summarizes the book and formulates the key lessons learned.

Grow Your Global Markets:a Handbook For Successful Market Entry
by Hopkins, Raymond A.
Publish: Sep 2018
ISBN-13: 9781484231135

Status:Published

Price: S$52.78

Book Description

Use this comprehensive primer to simplify exporting, discover exportable products and services, and determine and select the best target market ent
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Use this comprehensive primer to simplify exporting, discover exportable products and services, and determine and select the best target market entry alternative while ensuring that you get paid. US small- to medium-size business owners (SMEs with less than 500 employees) interested in entering foreign markets will learn how to overcome the most significant challenges and barriers to entering foreign markets.

Firms operate in a worldwide economy responsible today for 40 million US trade-dependent jobs and approximately six million US factory jobs—roughly half of all manufacturing employment, whether or not they have any interest in global business activities. In the face of globalization, small businesses must evaluate their strengths, weaknesses, opportunities, and threats and then develop strategies that effectively respond to the globalized business environment in which they operate. If your firm is growth-oriented—and what business is not?—you should grow global markets as an important strategic option allowing you to:

  • Reach new customers/markets with little or no competition
  • Reduce dependence on a limited number of major customers
  • Even out business cycle-related demand fluctuations
  • Extend the life of niche products to new markets
  • Develop a global network of contacts and partners that improves their offerings to established customers

What You’ll Learn

  • Determine your role in global markets
  • Identify target markets and find customers
  • Negotiate around the world
  • Complete the transaction and understand international trade procedures and regulations
  • Understand the keys to global market growth
  • Follow sample forms and sales proposals

Who This Book Is For

US small- to medium-sized business owners

Internationalization Of Business:cases On Strategy Formulation And Implementation
by Schmid, Stefan
Publish: Sep 2018
ISBN-13: 9783319740881

Status:Not yet published

Price: S$123.18

Book Description

This book illustrates the various facets of internationalization in managerial practice, starting with a strategic outline of the many options firm
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This book illustrates the various facets of internationalization in managerial practice, starting with a strategic outline of the many options firms have when formulating internationalization strategies. Designed as a textbook for Bachelor, Master and MBA classrooms, the core of the book consists of six case studies on firms from diverse industries, such as sporting goods, aviation, grocery discount, motorcycle, computer and IT, and fast-food. The cases present a variety of ways of entering and operating in foreign markets, such as export, franchising, joint ventures, strategic alliances, greenfield-investments, acquisitions and mergers. In addition to market entry strategies, the cases provide readers, educators and students with insights into target market strategies, timing strategies, allocation strategies and coordination strategies of well-known companies.

Indian Women In Leadership
by Ghosh, Rajashi | McLean, Gary N.
Edition: 1st ed.
Publish: Sep 2018
ISBN-13: 9783319688152

Status:Not yet published

Price: S$159.98

Book Description

This book provides intriguing insights into the development of highly qualified women leaders in diverse Indian contexts and their role at nation
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This book provides intriguing insights into the development of highly qualified women leaders in diverse Indian contexts and their role at national and organizational levels. While India has made enormous economic strides in the past few decades, gender inequality and underutilization of female talent remain deeply rooted and widely spread in many parts of Indian society. This book addresses an urgent need to stop treating Indian women as under-developed human capital and begin realizing their potential as leaders of quality work. This book will fill the gap of research on international leadership for students, academics, and multinational organizations.   
Visual And Multimodal Research In Organization And Management Studies
by Höllerer, Markus | van Leeuwen, Theo | Jancsary, Dennis | Meyer, Renate E | Hestbaek Andersen, Thomas | Vaara, Eero
Edition: 1st
Publish: Sep 2018
ISBN-13: 9781138210578
ISBN-10:1138210579
Status:Not yet published

Price: S$195.62

Book Description

This volume brings together two hitherto disparate domains of scholarly inquiry: organization and management studies on the one hand,
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This volume brings together two hitherto disparate domains of scholarly inquiry: organization and management studies on the one hand, and the study of visual and multimodal communication on the other. Visual and Multimodal Research in Organization and Management Studies integrates these two domains of research in a way that will benefit both


by Franz, Hans-Werner | Kaletka, Christoph | Pelka, Bastian | Sarcina, Ruggiera
Edition: 2nd
Publish: Sep 2018
ISBN-13: 9783319782676

Status:Published

Price: S$127.98

Book Description

This book introduces readers to essential facilitation techniques for leadership in the contexts of project and network management. It provides m
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This book introduces readers to essential facilitation techniques for leadership in the contexts of project and network management. It provides method-based messages, a facilitator curriculum, and a veritable arsenal of 50 carefully selected and 'reality-tested' tools for facilitation in non-hierarchical contexts. As such, readers will benefit just as much from learning by doing as from doing by learning. This book is also intended for all managers who are responsible for successful communication and co-operation in projects in and across organisations or networks of organisations, and who want to know how to share their plans effectively and improve collaboration. Though the book employs scientific principles, it is chiefly a practical guide, and draws on the authors’ extensive experience in consultancy and management.
Fix Your Team:the Tools You Need To Rebuild Relationships, Address Conflict And Stop Destructive Behaviours
by Bryant-Smith, Rose | Beard, Grevis
Edition: 1st
Publish: Sep 2018
ISBN-13: 9780730354499

Status:Not yet published

Price: S$30.95

Management:linking Knowledge And Skills
by Stewart, Greg L. | Brown, Kenneth G.
Edition: 1st
Publish: Sep 2018
ISBN-13: 9780470600238

Status:Not yet published

Price: S$257.45

The 2025 Leader
by Morgan, Jacob
Edition: 1st
Publish: Sep 2018
ISBN-13: 9781119518372

Status:Not yet published

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Laugh Out Loud: A User’s Guide To Workplace Humor
by Plester, Barbara | Inkson, Kerr
Publish: Sep 2018
ISBN-13: 9789811302824

Status:Published

Price: S$31.92

Book Description

This book is the first-ever authoritative work on the use and management of humor in the workplace. It is a practical guide for everyone involved
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This book is the first-ever authoritative work on the use and management of humor in the workplace. It is a practical guide for everyone involved: the humorists (‘jokers’), the targets (sometimes ‘victims’), the observers (‘audience’) and most of all the managers who have to ‘set the tone’ and encourage, control and manage humor.
 
Humor is part and parcel of every workplace. However, while it usually demonstrates and fosters a united, happy workforce, it can at times be deeply damaging and divisive.
 
The authors – academics with vast organizational experience and a research-based understanding of humor at work – bring together state-of-the art knowledge of the topic, making it fun, accessible and readable for all humor participants. The topics include how humor works, humor cultures in organizations, the many forms of workplace humor and their pros and cons, humor rituals at work, digital humor, workplace jokers, the 21st century issue of ‘political correctness’,  and both the ‘bright side’ of humor (assisting positive cultures, making work ‘fun’), and its ‘dark side’ (where humor offends and humiliates). 
 
With over 60  ‘real life’ illustrative stories of workplace humor, a self-completion questionnaire to measure the Humor Climate in your organization, end-of-chapter ‘takeaways’ and an end-of-book summary advocating ‘best practice’, the book is a ‘fun’, how-to-do-it guide that will both inform and entertain. 

The New Economics For Industry, Government, Education
by Deming, W. Edwards
Edition: 3rd
Publish: Sep 2018
ISBN-13: 9780262535939
ISBN-10:0262535939
Status:Not yet published

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Out Of The Crisis
by Deming, W. Edwards
Publish: Sep 2018
ISBN-13: 9780262535946
ISBN-10:0262535947
Status:Not yet published

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Innovation And Capacity Building:cross–disciplinary Management Theories For Practical Applications
by Vrontis, Demetris | Weber, Yaakov | Thrassou, Alkis | Shams, S. M. Riad | Tsoukatos, Evangelos
Edition: 1st ed.
Publish: Sep 2018
ISBN-13: 9783319909448

Status:Published

Price: S$191.98

Book Description

This book explores how contemporary organisations are abandoning conventional tactics in order to survive and grow in an incessantly shiftin
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This book explores how contemporary organisations are abandoning conventional tactics in order to survive and grow in an incessantly shifting business landscape, analysing fundamental aspects of management, marketing and strategy from an interdisciplinary perspective. Focusing on the paradigms of neuro-marketing, innovative change management, motivational creativity, and customer data management, to name a few, the authors provide practical learning outcomes which reflect how organisations are seeking to adopt innovative means to innovative ends, targeting capacity building in multiple ways. Ultimately, this edited collection implicitly defines an organisational philosophy that incorporates functionality, but also embraces business notions pertaining to wider contextual transformations and environmental developments. Theoretical and practical contributions highlight the importance of multidisciplinary research to practical business success, making this book an invaluable read to both scholars and business executives.

Refugee Entrepreneurship:a Case–based Topography
by Heilbrunn, Sibylle | Freiling, Jörg | Harima, Aki
Publish: Sep 2018
ISBN-13: 9783319925332

Status:Not yet published

Price: S$175.98

Book Description

Through a global series of case studies, this pioneering book delves into refugee entrepreneurship - a major economic, political and social
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Through a global series of case studies, this pioneering book delves into refugee entrepreneurship - a major economic, political and social issue emerging as a top priority. Stories from Australia, Germany, Pakistan and many other countries, highlight the obstacles facing refugees as they try to integrate and set up businesses in their new countries. Engaging contributions set the stage for a cross-analysis of the particularities and limitations faced by refugee entrepreneurs, culminating in an extended discussion about the future implications of refugee entrepreneurship for theory, policy and practice. This interdisciplinary book explores the motivations and drivers of refugee entrepreneurship, making it an insightful read not only for those engaged in entrepreneurship, but also for those interested in migration studies from a variety of academic disciplines.


The Palgrave Handbook Of Multidisciplinary Perspectives On Entrepreneurship
by Turcan, Romeo V. | Fraser, Norman M.
Edition: 1st ed.
Publish: Sep 2018
ISBN-13: 9783319916101

Status:Published

Price: S$287.98

Book Description

Departing from the traditional approach of surveying current and future trends and developments, this unique Handbook brings phenomena, theo
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Departing from the traditional approach of surveying current and future trends and developments, this unique Handbook brings phenomena, theories, and concepts from multiple disciplines together to advance entrepreneurship. With original contributions from authors who are experts in their fields, the collection offers state-of-the-art insights into generating new areas for research, new theories and concepts, and new questions for policy debates – all aimed at advancing entrepreneurship. Divided into four sections and covering perspectives such as neuroscience, theology, organisational behavior and education, ThePalgrave Handbook of Multidisciplinary Perspectives on Entrepreneurship is a rich source of information for researchers, educators, entrepreneurs, leaders and managers.

Product Lifecycle Management (volumes 1–3)
by Stark, John
Edition: 1st ed.
Publish: Sep 2018
ISBN-13: 9783319938387

Status:Not yet published

Price: S$351.98

Book Description

This three-volume fourth edition updates and adds to the successful previous editions and gives the reader a thorough description of PLM, providing th
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This three-volume fourth edition updates and adds to the successful previous editions and gives the reader a thorough description of PLM, providing them with a full understanding of the theory and the practical skills to implement PLM within their own business environment. The latest version of Volume 1 reflects the many technological and management advances made in PLM since the release of the previous editions. Describing the environment in which products are developed, manufactured and supported, before addressing the Five Pillars of PLM: business processes, product data, PLM applications, Organisational Change Management (OCM) and Project Management, this book explains what Product Lifecycle Management is, and why it's needed. The final part of Volume 1 addresses the PLM timeline, showing the typical steps and activities of a PLM project or initiative.
The second volume provides insights into the emergence of PLM and the opportunities it offers, key concepts such as the PLM Grid and the PLM Paradigm are introduced along with the main components of PLM and the associated characteristics, issues and approaches.
It details the 10 components of PLM: objectives and metrics; management and organisation; business processes; people; product data; PDM systems; other PLM applications; facilities and equipment; methods; and products. It provides examples and best practices.
This volume concludes with instructions to help readers implement and use PLM successfully, including outlining the phases of a PLM Initiative: development of PLM vision and strategy; documentation of the current situation; description of future scenarios; development of implementation strategies and plans; implementation and use. The main activities, tasks, methods, timing and tools of the different phases are also described.
The set now includes a third volume, an executive summary that book provides the executive reader with a thorough explanation of PLM, and the required knowledge to lead or participate in a PLM Initiative.
Product Lifecycle Management will broaden the reader's understanding of PLM, nurturing the skills needed to implement PLM successfully and to achieve world-class product performance across the lifecycle.
Mastering Disruption And Innovation In Product Management:connecting The Dots
by Fuchs, Christoph | Golenhofen, Franziska J.
Publish: Sep 2018
ISBN-13: 9783319935119

Status:Published

Price: S$111.98

Book Description

This book is an essential guide or foundational toolkit for anyone who is involved in the process of developing, offering or selling any type
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This book is an essential guide or foundational toolkit for anyone who is involved in the process of developing, offering or selling any type of product or service. Based on how to surf on the waves of innovation and the principle of “form follows function” (System Architecture), it introduces and connects concepts like Market Understanding, Design Thinking, Design to Value, Modularization and Agility. It introduces readers to the essence of these main frameworks and provides a toolkit that explains both theoretically and practically when and how to utilize which one. The methods and processes described in this book have all been successfully tested in many industries. They apply in today’s market context of high uncertainty, complexity and turbulence, where innovation and disruption are essential. Readers will find answers to two fundamental questions: How can we implement an innovation process and environment that are conducive to successful product design? And, if our products fail to appeal to customers, how can we achieve a major turn-around with regard to product development?

 

A wealth of examples and case studies help readers to benefit from the authors’ broad professional experience. Further, lessons learned and conceptual summaries provide valuable shortcuts to the methods and tools discussed.

 

For today’s CEOs, enabling innovation is one of THE most complex leadership tasks.

But innovation is not about theory and nice buzzwords. It’s about succeeding in the real world. This ‘hands-on’ book connects the dots and introduces the reader to some of the most relevant ideas and pragmatic concepts fitting today’s business reality.

Dr. Robert Neuhauser, Executive VP and Global Head People and

Leadership Development, Siemens

 

At the most fundamental level this book brings order to chaos. It sets different and highly relevant design approaches into a complementary picture, rather than presenting them as competing ways of solving the same problem. Product designers, managers, consultants, scholars and students will surely have this valuable book within reach on a daily basis.

Olivier L. de Weck, Ph.D – MIT Professor of Aeronautics and Astronautics and

Engineering Systems, Editor-in-Chief Systems Engineering  

Innovation Management And Corporate Social Responsibility:social Responsibility As Competitive Advantage
by Altenburger, Reinhard
Publish: Sep 2018
ISBN-13: 9783319936284

Status:Not yet published

Price: S$191.98

Book Description

This book provides readers with in-depth insights into Corporate Social Responsibility (CSR) and sustainability strategies, as well as their impacts o
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This book provides readers with in-depth insights into Corporate Social Responsibility (CSR) and sustainability strategies, as well as their impacts on product and process innovation, business models and social innovation around the globe. It explains how resource issues, climate change, the impacts of pollution and economic activities, and emerging social challenges inevitably lead to changes in the business environment, cost structure and competitive advantage. Further, it highlights how these changes influence the process of innovation, and how companies can gain an edge by integrating stakeholder groups in their innovation process, and by considering sustainability and the needs of society at large. The book reflects the immense strides made in recent years in the discussion about the relationship between business and society, and demonstrates the increasing impact on innovation management.
Problem Structuring Approaches For The Management Of Projects:demonstrating Successful Practice
by Bell, Gary | Pagano, Rosane | Warwick, Jon | Sato, Carlos
Publish: Sep 2018
ISBN-13: 9783319932620

Status:Published

Price: S$159.98

Book Description

Exploring the three levels of project management, this edited collection analyses the practice of problem structuring approaches (PSAs) with
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Exploring the three levels of project management, this edited collection analyses the practice of problem structuring approaches (PSAs) with an aim to improve organisational adaptability and value creation. By studying these approaches, the authors present techniques for enhancing project management knowledge, informing decision-making and guiding management actions. This book is an insightful and timely read, as it addresses the need for organisations to adapt in order to tackle new challenges within today’s changing business landscape. Undoubtedly useful to those studying project management and operational research, this book is also an important read for managers and decision-makers within organisations as it identifies and examines the effective outcomes of PSAs.


The Role Of Public Sector In Local Economic And Territorial Development:innovation In Central, Eastern And South Eastern Europe
by Finka, Maroš | Jaššo, Matej | Husár, Milan
Publish: Sep 2018
ISBN-13: 9783319935744

Status:Published

Price: S$223.98

Book Description

The book covers the topic of the role of public sector in the economic and territorial development across several dimensions of spatial planning, e.g.
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The book covers the topic of the role of public sector in the economic and territorial development across several dimensions of spatial planning, e.g. theoretical-methodological (planning cultures, leadership), executive (regional policies, services of general interest), sectoral (energy, tourism, air-quality) or social (social innovation, preservation of cultural heritage). The book delivers up-to date knowledge build on interactions between representatives of different stakeholders of economic and territorial development with the research represented by renowned experts and academicians. This is mirrored in the content of the book, delivering in a consistent form the conceptual explanations combined with the examples of the role of the public sector in fostering the local economies within the frame of spatial planning. The book reflects and transfers the expert knowledge which has been generated during more than a decade of scientific and research activities of Spa-ce.net.

  • Presents a comprehensive view on different aspects of the involvement of public sector in the local and regional spatial development;
  • Includes a combination of macro-regionally specific perspectives with the generalized knowledge;
  • Provides knowledge from various researchers from prestigious European scientific and research teams.


by Lancaster, Simon | Irgang, Birgit
Publish: Sep 2018
ISBN-13: 9783662574706

Status:Published

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Book Description

Es gibt Geheimnisse überzeugender Kommunikation: eine geheime Kombination körperlicher, verbaler und vokaler Reize und Signale, die schon seit
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Es gibt Geheimnisse überzeugender Kommunikation: eine geheime Kombination körperlicher, verbaler und vokaler Reize und Signale, die schon seit Zehntausenden von Jahren existieren und nach wie vor darüber entscheiden, wer es heutzutage im Geschäftsleben oder in der Politik an die Spitze schafft. In der Vergangenheit haben viele Menschen versucht, diese Geheimsprache zu entschlüsseln, doch erst jetzt, nach den jüngsten Durchbrüchen in der Neurowissenschaft und Verhaltensökonomie, können wir mit größerer Gewissheit sagen, was funktioniert und warum.

Das Buch verbindet antike Rhetorik und moderne Neurowissenschaft und ist eine Art Benutzerhandbuch für jene Geheimnisse überzeugender Kommunikation. Es öffnet eine Schatztruhe voller Tipps, Tricks und Techniken, die Sie sofort anwenden können, um effektiver, einnehmender und inspirierender zu werden.
Management Game Theory
by Sun, Shaorong | Sun, Na
Edition: 1st ed.
Publish: Sep 2018
ISBN-13: 9789811310614

Status:Published

Price: S$143.98

Book Description

This book primarily addresses various game theory phenomena in the context of management practice. As such, it helps readers identify the profoun
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This book primarily addresses various game theory phenomena in the context of management practice. As such, it helps readers identify the profound game theory principles behind these phenomena. At the same time, the game theory principles in the book can also provide a degree of guidance for solving practical problems.
As one of the main areas in management research, there is already an extensive body of literature on game theory. However, it remains mainly theoretical, focusing on abstract arguments and purely numerical examples purely. This book addresses that gap, helping readers apply game theory in their actual management or research work. 

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